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Frequently Asked Questions | Midco Wi-Fi Now Support

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Frequently Asked Questions

Who needs to be present during installation?

We ask that you or someone on your staff with full building access be available throughout the installation process in case we have issues with a unit or installation. 

How long will installation take?

Once the technician arrives, it should take less than an hour to install a cable modem in each unit, as long as the installation space is easily accessible. Depending on the size of your property, it may take Midco a few days to get all units installed and ready for service. 

What do tenants need to know when moving in and out?

For details on the move in/out process – including how tenants can sign up for services, Midco-owned equipment responsibilities and more – visit our Marketing Materials & Resident Support page.