Frequently Asked Questions

We ask that you or someone on your staff with full building access be available throughout the installation process in case we have issues with a unit or installation. Current tenants do not need to be present. 

Once the technician arrives, it should take 30-40 minutes to install a cable modem in each unit, as long as the installation space is easily accessible. Depending on the size of your property, it may take Midco a few days to get all units installed and ready for service.

Residents can call 1.800.571.5463 to chat with a support team member anytime. 

Property owners or managers can call 1.800.571.5463 to receive upgrade options at any time. Often, we can upgrade speeds without needing a visit from a technician.  

Property owners will be sent a renewal letter 180 days prior to the end of your agreement, or you can call us anytime with questions about your length of contract or renewal options.