When you use internet service from Midco®, we require that you use an approved cable modem that’s qualified to work with our network and to deliver the internet connection to your home. Customers may also choose to use a router; however, Midco does not offer or support router equipment.
How do I get a modem?
You can choose to purchase or lease a modem through Midco when you place your order with us by phone or online. Retail stores may also offer modems; however, please note that only equipment on our approved modems list is qualified to work with our network.
- For Midco Xstream® Gig internet speeds, an advanced DOCSIS 3.1 modem is required. (Gig is available in select markets.)
- For all other internet packages from Midco, a DOCSIS 3.0 modem will enable you to get optimal speeds.
- Older modems are not approved and may reduce your speed to lower than what you’re paying for with your package.
How to install your modem
An expert Midco® technician can install your modem for you by visiting your home; however, we also offer the option to install your modem on your own. When you order a modem through Midco, you’ll receive a box with the equipment and all the instructions you need to successfully install and activate the modem. If you need any assistance, contact us.