Device Troubleshooting

Technology changes every day – and unfortunately, while many devices still function, older devices cannot reach the same speeds as newer technology. Worse still, if older devices are connected to your Wi-Fi, they can slow down your speeds on all your devices – including newer laptops and phones.

Action to Take: If an older device doesn’t need to be connected to your Wi-Fi all the time, turn off its Wi-Fi connectivity. You may also want to consult with your device manufacturer to determine the speed capabilities of your specific devices.

The number of devices you have connected to your network can impact your speeds on all your devices. Your bandwidth is split between devices using the network. The more devices you have, the more each competes for bandwidth – which can limit the speeds each individual device can achieve. Many devices continue to download and upload information even while not in use, such as a mobile device downloading app updates.

Action to Take: Disconnect all but one device from the network, and test your speeds to get the best results. You can do this individually by device to see each device’s capabilities. Keep in mind that older devices may not be able to achieve the same speeds as newer devices.

• If only one device is impacted, it may be due to a technical or compatibility issue or limitation with that device. Contact the device manufacturer for support.
• If all devices are impacted, it may be a modem or wireless router issue. Restart all devices, reboot your modem or router, and then retest your speeds.
• If only wireless devices are affected, but wired devices work normally:
  • You may need to restart your device's Wi-Fi. On your device, locate the Settings area. Look for a Wi-Fi section, and find the option to turn it off. Wait 30 seconds. Then, turn it back on, and test your connection.
  • You may need to reboot your Midco modem and/or third-party wireless router.
• If you still need help with your Midco-provided equipment, please contact us. If you own your own modem or router, refer to the equipment user guide or contact the manufacturer for support. 

If you consistently have issues with buffering and slow page loads caused by the multiple devices on your network, you may want to consider upgrading your Midco internet service.

Desktop computers, laptops and gaming systems use wired network adapters. They will usually be one of two types:

• Gigabit Ethernet (10/100/1000) – This adapter is capable of anywhere from 10 Mbps to 1,000 Mbps (1 Gbps) data transmission. This type of adapter is needed for Midco Internet 120 and higher speeds.
• Fast Ethernet (10/100) – This adapter is capable of anywhere from 10 Mbps to 100 Mbps data transmission. This type of adapter cannot achieve the speeds available with Midco Internet 120 service or higher.

Action to Take: Check with your device manufacturer to confirm if your device’s adapter has the capability to reach the top speeds of your internet service.

Laptops, phones, TVs and other devices use wireless network adapters to connect to your Wi-Fi. They will usually be one of these types:

• 802.11b – While not very common today, these adapters will slow down your wireless experience, even for newer devices. It is capable of up to 11 Mbps data transmission, and it uses a 2.4 GHz signal to transmit.
• 802.11g – These adapters replaced the 802.11b adapters, and are quite common in older devices, including as many laptops and other wireless devices since 2003. These adapters will slow down your wireless experience, even for newer devices. It is capable of up to 54 Mbps data transmission, and it uses a 2.4 GHz signal to transmit.
• 802.11n – Used in devices beginning in 2007, these adapters are capable of up to 300 Mbps data transmission and can use either a 2.4 GHz or a 5 GHz signal to transmit.
• 802.11ac – Capable of up to 1 Gbps data transmission and able to use either a 2.4 GHz or a 5 GHz signal to transmit, these wireless adapters are the current standard for wireless connectivity.

Action to Take: Check with your device manufacturer to see which adapter your devices use.

Your computer’s operating system may affect the speeds your computer is capable of reaching. These operating systems are already optimized for Midco internet:

• Windows 7
• Windows 10
• Mac OS X (and newer)

Action to Take: Make sure you have an up-to-date operating system. Older operating systems should still work with Midco internet, but you may not be able to achieve optimal speeds for your Midco internet.

Some software, programs and applications on your device can impact that device’s speeds. Virus protection, firewall and other programs that run all the time can reduce speeds during testing.

Action to Take: Disable individual programs and perform additional speed tests in order to identify any programs that may reduce your speeds. On your mobile device, make sure the program is closed and not running in the background.

If speed tests improve when a specific program is disabled, contact that software manufacturer for support. They may be able to configure the program to have less impact on your speeds. Note: While firewall and virus protection tools may reduce speeds, we highly recommend having installing these on your device to keep it secure.

Internet browsers, such as Google Chrome, Internet Explorer and Mozilla Firefox, store information within them that can affect the speeds on your device. Clearing this information from time to time ensures the best performance for your browser and device.

Midco does not provide support for web browser software. If you need help with your browser, please visit the help websites for your specific browser. Here are some examples:

• Google online support
• Mozilla Firefox online support
• Microsoft Edge online support
• Microsoft Internet Explorer online support