Connect Devices to Wi-Fi

Checking Cable Connections

Having your networking or coaxial cables incorrectly connected to your cable modem or device can impact your internet speed and performance.

Make sure the coax and network connections are clean and tightly connected. Ethernet (or network) cables should click into place tightly at the back of the modem/router and on your computer or other device.
Check each connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once – so you don’t have to try to remember where each cable is supposed to connect.)
Confirm that no cables are damaged or have tight bends in them. If any something is damaged, it should be replaced.
- If you have a Midco-provided cable modem, contact us, or visit one of our Customer Experience Centers.
- Or you can purchase network and cables locally at any electronics retailer.

Checking Your Wi-Fi Connection

If your wireless devices aren’t connected properly to your Wi-Fi, it may cause problems with your internet speeds and ability to access the internet. Follow the steps below for your specific wireless device to try to resolve any network connection issues.

Android Devices

On your Android device’s home screen, tap the Apps icon.
Swipe to locate and tap Settings.
Locate Wi-Fi, and tap the on button to turn the Wi-Fi off.
Once the off displays, tap it to turn on the Wi-Fi.

You’ll know you’re connected when Connected displays under your wireless network name.

To return to the home screen, tap the Home icon.

Need help from the device manufacturer? Contact your cellular provider or the device manufacturer. Here’s how to contact some common Android device manufacturers:

Samsung: 1.800.726.7864 or Samsung online support
Google: Google mobile phone support
Motorola: 1.800.734.5870 or Motorola online support
LG: 1.800.243.0000 or LG online support
BlackBerry: BlackBerry online support
OnePlus: 1.858.609.6590 or OnePlus online support

iOS Devices

On your Home screen, tap the Settings app and then Wi-Fi.
Toggle Wi-Fi from on to off.
Toggle Wi-Fi back from off to on.

You’ll know you’re connected when there’s a checkmark next to your wireless network name and a Wi-Fi symbol at the top of your screen.

To return to the home screen, press the Home button, or if you have a newer iPhone, swipe up.

Need help from the device manufacturer? Contact Apple at 1.800.275.2273, or go to Apple online support.

Windows 7

Select the Windows button and then Control Panel.
Choose Network and Internet and then Network Share Center.
Select Troubleshoot Problems.
Click Network Adapter, and follow the prompts through the troubleshooting assistant.

Need help from the device manufacturer? Go to Microsoft online support.

Windows 10

Right click on the network connection icon in the lower right corner.
Select Troubleshoot Problems.
Follow the prompts through the troubleshooting assistant.