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Call Search

Call Transfer

Note: Contact directory is not functional when transferring a call.

You can transfer a call to another party in three different ways:

  • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller.
  • Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Attended (Warm) Transfer: Transfer a call with prior consulting or an introduction.

For a blind (cold) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Press Blind. 
  3. Press the green Call button.

For semi-attended or attended (warm) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Dial the number of the party you wish to receive the transferred call.
  3. When ready, press Transfer to complete the call.

  1. Dial the number for the first party.
  2. Put the first call on hold, and dial the number of the second party.
  3. Select the call you want to transfer.
  4. Press Transfer.
  5. The screen will display the target number that will receive the transferred call. Press Transfer to connect the parties.

A direct to voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail.

To conduct a direct to voicemail transfer:

  1. While on an active call, press Options, then select Transfer and press OK.
    • The caller is automatically placed on hold.
  2. Enter *98 followed by the user’s extension.
  3. Press Transfer again. This completes the transfer to voicemail.
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