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Cable TV Support


Troubleshooting

Is there an outage in my area?

Reset my cable TV equipment.

Troubleshoot my TiVo®.

 

Why does my TV picture look stretched out or doesn’t fill the screen?

If your TV’s picture doesn’t look quite right, it’s likely that you’re watching standard-definition programming on an HDTV. HD programming is displayed at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen.

Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on “Auto-Adjust” or “Normal.”

 

Why does it look like there are tiles in my TV picture?

  1. Check physical connections to that outlet, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
  2. If a piece of Midco cable TV equipment is present, reset your cable TV equipment.

If you still need assistance, please contact us.

 

Why doesn't my TV have audio or sound?

  1. Check the mute button on your remote to see if it is on.
  2. Press the mute button to unmute the audio.

If you still can’t hear your TV, contact us.

 

Why aren’t my cable channels coming in properly?

Often, channels don’t come in properly due to the input selection on the remote or because of a cable signal interruption. It’s important to confirm if services are working on all TVs connected to Midco cable. If the issue is on all TVs, contact us. If a single TV is affected, follow these steps.

  1. Confirm the DVD player and/or DVR are turned off.
  2. Check physical connections to that outlet, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
  3. Verify your cable TV equipment is turned on.
  4. Confirm the proper input or source is selected on the TV which can connect to multiple media devices through HDMI and other inputs.
    • When you turn on a TV, the input may display in the corner of your screen.
    • You may need to press the input or source button repeatedly or use the arrow buttons on the remote to select the proper input type.
    • When your cable TV equipment is plugged into an HDMI port, be sure to select the corresponding HDMI port from the input list.
  5. If a piece of Midco cable TV equipment is present, reset your cable TV equipment.

If you still need assistance, please contact us.