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Secure Device Support | Midco Business Wi-Fi Pro Support

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Secure Device Support

Device Groups 

Device groups make it easier to share local access to multiple devices in the Secure zone at the same time with your employee(s). While a device group helps organize devices, they do not designate local network access within the Secure Zone. 

A device cannot be added to more than one group at a time. Although while in a group, a device can still be shared with employees as an individual device if needed.

 

Creating Device Groups

  1. Navigate to the Secure zone. 
  2. Tap on the + icon at the top right of the Secure zone screen and then select Create a device group. 
    • You can also create the group directly from a device by tapping on the vertical ellipses icon next to the device and then selecting New group...  
  3. Enter the new name for the group and tap Save. 
  4. Tap on the ⋮ icon next to the device you want to add to the group and then tap Change group...  
  5. Choose a group and then tap the < icon to finish.  
  6. Repeat the last two steps as needed to add more devices to the group. 

Blocking Devices

  1. From the Secure Zone, navigate to the Devices section. 
  2. Tap View all. This will take you to a new screen. 
  3. Tap the ⋮ icon next to the device you want to block from the list. 
  4. Select Block device from the list. That device will move to your Blocked Devices list. 

Approving Blocked Devices

  1. From the Secure Zone, navigate to the Blocked devices section. 
  2. Tap the ⋮ icon next to the device you want to approve.
  3. Select Approve device from the list. 

Adding a Blocked Device Back to Its Group

When a Secure Zone device is blocked, it is automatically removed from its assigned group. Once the device is unblocked, it will need to be added back to its previous group to resume being shared with employees. 

  1. From the Secure Zone, navigate to the Blocked devices section. 
  2. Tap on the ⋮ icon next to the device you wish to unblock and tap on Approve device. 
  3. Find the device in the Approved devices list and tap on the vertical ellipses icon next to the device. 
  4. Tap on Change group… and select the group. 

After the device is back in the group, it will be accessible again to employee devices that already have access to that group of devices. 

Secure Zone Devices

All devices connected to the Secure zone have local network access to each other unless they are unapproved or blocked. Devices connecting to the Secure zone are recognized based on their MAC addresses, so it is imperative that any devices you connect to the zone do not use a private address (random MAC address) to maintain their sharing settings. 

All Ethernet devices are added to the Secure zone automatically. If the pods and Ethernet ports are easily accessible by unauthorized people, it is imperative to enable Limited access for new devices in the Secure zone. 

Sharing Secure Zone Devices with Employees

Secure zone devices or device groups can be shared with specific employees, providing local network access between Secure zone devices and designated employee devices. 

  1. Navigate to the Secure zone. 
  2. Tap on the ⋮ icon next to the Device or Device group you wish to share. Unapproved devices must be approved before being shared. 
  3. Tap on the Share access... option and then choose the employee or specific device you want to have access.  
  4. Tap Done to save.

Limiting Network Access for New Devices in the Secure Zone

Midco Business Wi-Fi Pro can limit network access for any new devices that connect to the Secure zone. When enabled, unapproved and blocked devices will need to be approved before being shared with employees. 

Unrecognized devices will still connect but only have access to the internet until approved. This protects your network if the password for the Secure zone SSID becomes compromised. 

Enabling Limited Network Access to New Devices

  1. Navigate to the Settings page. 
  2. Tap on the Secure Wi-Fi to bring up the additional options. 
  3. Slide the Limited network access for new devices toggle to On.

Need more Secure Zone device help?

Employees not able to connect to a Secure Zone device? Seeing a duplicate Wi-Fi network on a device? Have only 2.4 GHz-network compatible devices? Find out how to fix device issues.