Outages
We know it's an inconvenience when your Midco Business services aren’t working, which is why we are committed to addressing outages swiftly so we can restore services as soon as possible.
The first step is to determine if your connectivity issues are related to an outage, your equipment or devices. At times, outages are outside our control. We take each incident seriously – whether it’s a third-party disruption of our service, severe weather, accident or another cause.
Enter your address below to find out if you are in a known outage area.
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Did you know you can sign up to receive service-related notifications? Contact us to update your notification preferences to include service-related communications. You’ll then receive updates about planned service upgrades, outages and more.
Get updates right in your inbox or phone.
Did you know you can sign up to receive service-related notifications? Contact us to update your notification preferences to include service-related communications. You’ll then receive updates about planned service upgrades, outages and more.
No outage at your address? Then let's get started troubleshooting your connection.
Sun Outages for TV
Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet or phone.
When do sun outages happen?
Sun outages typically happen in February/March and September/October.
What does a sun outage look like?
Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected.
I think I’m experiencing a sun outage. What can I do?
Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us.
Sun Outages for TV
Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet or phone.
When do sun outages happen?
Sun outages typically happen in February/March and September/October.
What does a sun outage look like?
Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected.
I think I’m experiencing a sun outage. What can I do?
Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us.
Unexpected Outages: Getting You Back Online
Severe weather and construction can lead to unexpected outages, but Midco is ready! Get a behind-the-scenes look at how our crews mobilize to bring you back up and running quickly.
Unexpected Outages: Getting You Back Online
Severe weather and construction can lead to unexpected outages, but Midco is ready! Get a behind-the-scenes look at how our crews mobilize to bring you back up and running quickly.
If you're still having service issues or have questions about outages, don't hesitate to reach out.
If you're still having service issues or have questions about outages, don't hesitate to reach out.